As a small business, we strive to offer our premium product at a competitive and affordable cost so that our loyal customers can continue to enjoy the coffee they have come to love over the years.
Due to rising costs, we have had to review and make changes to our shipping and delivery service offerings. We continue to evaluate shipping prices and work to offer the most cost-effective and reliable solutions to our valued customers.
Shipping Policy
Orders will be shipped within 3 business days (95% of the time).
Canada – Free Shipping (orders over $95)
Most shipments are made with Canadian Orders via Canada Post Xpresspost™.
For less than $95, we charge a flat rate of $20.
Ontario – Free Shipping (orders over $95)
We ship Canadian Orders via Canada Post Xpresspost™.
For less than $95, we charge a flat rate of $15.
Greater Sudbury – Free Delivery (orders over $75)
Live within Greater Sudbury? Get your coffee delivered right to your door for FREE for any order over $75! Please select “Delivery in Greater Sudbury” as your shipping method. Orders are typically processed within 3 business days. If you have any special delivery requests, please let us know in the comments section during checkout.
If your order is under $75, we still offer delivery service to anyone living in Greater Sudbury at a cost of $7.
As part of our Sommelier de café Membership, Old Rock’s monthly coffee subscription service, we proudly offer free local delivery within Greater Sudbury for all monthly subscription orders — no minimum spend required!
Greater Sudbury – Free Local Pickup
In Greater Sudbury? Local pickup is available at the following locations:
If selecting this option, please wait until you receive an email confirmation letting you know that your order is ready for pickup.
$30 Flat-Rate USA Shipping
We ship US orders via Canada Post Xpresspost™. All orders should arrive within 7 business days from the ship date.
$40 Flat-Rate International Shipping
Please allow at least 14 business days from the ship date. If you would prefer another shipping method, contact us at info@oldrock.ca or call us at 1-844-474-ROCK.
Security is one of the biggest considerations to protect our customers. Old Rock Coffee has partnered with Stripe and Paypal to securely process all online orders. Your sensitive financial data is securely processed by a dedicated and verified payment gateway, while never reaching our servers.
Customers can choose to pay with any major credit card including VISA, MasterCard, American Express.
We’ve got your back while you shop online!
No. While customers can “store” credit cards or use automatic billing for subscriptions, only the payment provider has access to your billing information. By design, our website never interacts, stores, or processes any sensitive data used in online orders. We keep all your information safe by using Stripe or Paypal, trusted by thousands of businesses across the globe.
Customers can access their payment methods and manage their subscriptions under My Account. We only store a unique security token that includes a credit card’s last four digits, brand/type, and expiration dates to reference payment statuses, manage your subscriptions, and payment methods used by Stripe or Paypal on your account, without having to leave the website.
If your coffee or product (including gifts) is not 100% satisfactory due to quality, we will gladly replace or reimburse within 7 days of receiving the goods.
Please contact us at:
Old Rock Coffee
212 Minto St.
Sudbury, Ontario
P3E 3G9
Canada
Tel: (705) 564-9000 or 1-844-474-ROCK
Email: orders@oldrock.ca
Old Rock Coffee appreciates your business and will take all reasonable efforts within the guidelines of this policy to ensure you are satisfied with your purchase.
Choose products with the following certifications:
Influenced by California, proudly roasted in Northern Ontario on the traditional lands of the Atikameksheng Anishnawbek in respect to the Robinson-Huron Treaty of 1850.
